Quality Policy

Ridgway Machines is committed to maintain the highest quality standards.

Ridgway Machines Ltd quality policy is defined and strongly driven by the following management principles and behaviours:


• Committed to satisfying all applicable Quality Management System related requirements.

 • Build a mutually profitable relationship with our customers, ensuring their long-term success through the understanding of their needs and expectations, providing engineered value for money solutions, reliability, customer service and world-wide technical support.

 • Achieve our commitments for quality, cost and on-time delivery performance.

 • Enhance product performance and identify cost reduction initiatives through systematic research, development, design and testing. Secure sustainable learning by thoroughly reflecting on our experiences and updating of processes accordingly.

 • Drive continual improvement based upon efficient business processes, well defined smart measurements, best practices and customer satisfaction measures.

 • Promote the importance of our core values and key focus of enhancing customer satisfaction through customer focus, high quality product and innovation.

 • Develop staff competencies, creativity, empowerment and accountability through development programs and demonstrate strong leadership involvement and commitment.

 • Evaluate, select and monitor the performance of external providers, establish long-term beneficial partnerships as the reliability of their products and services is essential for our ability to achieve our objectives.

 • Assess and manage risks that impact our ability to meet our customers and interested parties needs.

 • Promote the importance of product safety, ethical behaviour and personal and collective responsibility of doing the right thing, minimizing nonvalue added activities and building quality into our work.

 Download a copy of the Ridgway Machines Quality Policy and Supplier Quality Requirements Manual below:


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