Contact Us
Have you got an enquiry?
+44 (0)116 289 9199
Sat – Sun: Closed
28a Centurion Way, Meridian Business Park, Leicester, LE19 1WH, UK.
Frequently Asked Questions
All our products are manufactured to the highest standards and we pride ourselves in supplying you our customer the perfect solution for your requirement.
Q: Do you export?
A: Yes we export worldwide with over 80% of our products delivered worldwide
Q: Do you manufacture only what we see on the website?
A: No, apart from what you see on our website we also work with customers to find a solution for their unique requirements
Q: Do you provide support overseas?
A: Yes our engineers provide full support worldwide either by visiting onsite or connecting remotely
Q: Delivery?
A: We can quote for delivery or send using your account with a courier company
Q: Do you have agent’s abroad?
A: Yes we have numerous agents around the world. We currently have them in France, Spain, USA, China, Poland and Holland. Please contact us for their details
Q: How long are quotes valid for?
A: All quotes are valid for 30 days
Q: How long is the warranty on our recently purchased machine?
A: Our standard warranty period is 12 months
Using our own engineers and extensive industry experience we offer a complete solution; from machine design and manufacture to on-site installation, operator training and technical support worldwide. Our remote diagnostic software provides live data from installations worldwide, enabling us to provide fast and effective support throughout the machine life.
Operating conditions and applications can change and we welcome the opportunity for our experienced engineers to review on site the productivity you achieve with Ridgway machinery. You have a major investment in our products and we will assist you in achieving and sustaining the optimum machine performance for your particular application:
Inspect and review installed machine line operation
Review operator training and usage of spare parts
Provide recommendations to optimise performance
Produce and implement a comprehensive service plan
Provide advanced training tailored to specific needs
